Service Guarantee^  How It Works:  We set out in your Service Agreement, the ‘Terms of Service’, including the schedule for service visits to your location(s), the frequency of the service (i.e weekly, twice per month, monthly or bi-monthly) and the number of agreed service visits per year (for example 12, 24 or 52). Provided that you have provided safe access to our products and service locations during business hours, where we fail to provide a service visit, you will receive a credit for the missed service visit and the following two scheduled visits.  The Service Guarantee applies to all customers receiving a regular, ongoing service with Refresh Hygiene.