Fresh sanitary bins and a team you can rely on.

We believe that all people should have access to basic sanitary items and that ‘period poverty’ has no place in our community.

We are a proud financial supporter of The Period Project, providing support, menstruation products and essential living items to women, girls and LGBTI people experiencing homelessness and housing uncertainty. The packs come in different styles varieties and include extras such as disposable scented bags, wipes, gloves and hand sanitiser. The assembly gets done by volunteers and at-risk and long-term unemployed women.

Since 2019, Refresh Hygiene financial contributions have provided 5,070 menstruation packs for people in need (as at 24 Sep, 2026).

‘In 2019 we collaborated with 50+ partners to distribute more than 10,000 Period Packs, providing dignity and relieving pain and anxiety that women experience when they’re sleeping rough and their period arrives.’ – The Period Project

To find out more or make a donation, head to The Period Project page.

1. How do I know my bins and dispensers are actually being serviced?

Every visit is scheduled and tracked, so you can see when we’ve been and what was serviced. If we ever miss a scheduled visit, our “3 for Free” guarantee means your next three services are on us. We’re making this promise so there are consequences if we let you down – hence our whole service model, systems and performance management is built around reliably showing up for our customers.

2. Our current provider sends a different technician every month. Will you do that?

We look after our staff which means less turnover and a familiar service rep on your site wherever possible. When new team members are introduced, they are shown around by someone from our company who is familiar with your site. Our principle here is to not disturb you and your team – so you can get on with your work. Hassle-free Hygiene is our modus operandi.

One of our biggest customers is a multi-campus co-ed private school who had switched suppliers every three years due to lack of consistent performance and constant chopping and changing service reps. This year, we were delighted to become the first supplier to be awarded a second 3-year term – we’re pretty proud of this because we are much smaller than the companies that came before us – it all comes down to how much we care about our people, our customers and our work – consistently good standards and systems to back it all up.

3. If something goes wrong, can I actually speak to a real person?

Yes. Every call is answered within 20 seconds during business hours, and we don’t use voicemail. Every phone and email enquiry is logged in our customer service ticketing system, so nothing slips through the cracks and we can respond with agility and care.

We know how frustrating it is when a provider won’t take your call or reply to your email, let alone fix the problem. It’s the number one reason customers tell us they switch to Refresh Hygiene. So the real question is: do we care? Once you’re with us, we’re confident you’ll find the answer is Yes.

4. How do you make sure the air fresheners and soap dispensers actually work?

It starts with our team. We set high standards, and we don’t accept poor work or a lack of care for our customers. We meet every week to train, talk through our customers’ sites and get ahead of potential issues. The result is consistently good work, week in, week out. If something does go wrong between visits, such as a flat battery, a faulty dispenser or a leaking soap unit, just call or email us. We’ll log it as a support ticket, assign it to the right person and get it sorted quickly. Read through our customer reviews to find out more.

5. What stops bins from overflowing between services?

It starts with a consultation to understand your site and how many people use your facilities each day. We’ll recommend a service frequency based on similar sites we look after, and we’ll never push you into over-servicing just for our benefit. If things change, we can adjust. If you have an event or a busy month, we will provide one free out-of-sequence visit per year.

If any bins are filling up between visits, our service reps and office team will raise it with you, so you hear it from us before you hear it from your staff. Clean, well-presented bins reflect well on your business, and on ours too.

When we get this right, you’ll have zero overflowing bins, zero complaints, and no personal conversations with staff about period care.

6. How often will you increase our prices?

Usually once a year, and only by a small amount, to keep pace with Fair Work wage decisions and CPI. For the past two years, our prices have gone up by just 2% a year, well below both inflation and Fair Work wage increases.

We’re lucky to have a talented, caring and committed team. We make sure they’re well paid, with annual pay rises and performance bonuses, and we only keep people who meet the high standards our customers deserve. That’s why we believe we have the best team in our industry. When you meet our people, we think you’ll understand why we look after them.

7. We’re locked into a contract with another provider. Can we still talk?

Absolutely. Most of our customers were in exactly the same position before they switched to us for a better deal and a team that cares. If you have a contract in place, talk to us before you give notice. We’ll help you work through the timing, and we’ll prepare a like-for-like proposal so you can compare before you commit to anything.

When it’s time to switch, we install our bins before your current provider removes theirs, so there’s never a gap in service. We won’t start your billing before the current provider is out of the picture. And depending on your requirements, we may be able to offer a no lock-in agreement that runs month to month, which you can cancel for any reason with 30 days’ notice. We offer that with confidence knowing our customers are happy to stay, once they start.

8. We think we’re overpaying. Can you review our current arrangement?

Yes, and you wouldn’t be the first. Many of our customers came to us after realising they were paying for services or frequencies they didn’t need, or paying too much for the ones they did. We’re not in the business of undercutting or being the cheapest – we love to go for Win-Win so you get fair value.

We offer a free, no-obligation site walk-through and audit, in person or over the phone. We’ll look at your current services, tell you honestly where you are getting value, and show you where you could save. You’ll then get a like-for-like proposal, so you can compare it directly against what you’re paying now.

Depending on your needs, we can also offer month-to-month terms with no lock-in.

9. How much does a sanitary bin service cost in Melbourne?

In Melbourne and Geelong, a sanitary bin service typically starts from around $25 per month for one manual-lid bin, and around $30 per month for a touch-free automatic bin, with monthly service visits. The price you’ll pay depends on the number of bins, how often they’re serviced, the type of bin and your location. Sites with more bins will pay a lot less per bin.

The cheapest quote isn’t always the best value. When comparing providers, ask whether missed services are guaranteed, how often prices go up, and whether you’re locked into a long contract. At Refresh Hygiene, we focus on reliable service and a team that cares. Request a free, no-obligation proposal to see what the right service would cost for your site.

10. What’s included in a sanitary bin service?

At Refresh Hygiene, your sanitary bin service is one set monthly fee that covers:

• rental of your sanitary bins;
• regular scheduled servicing (usually monthly), where we empty each bin and clean it with hospital-grade disinfectant;
• pyrethrum granules inside each bin to deter insects;
• safe, discreet removal and disposal of all waste offsite;
• one free urgent call-out per year if something needs attention between visits.

All our service representatives hold a police check and a Working with Children Check. Refresh Hygiene carries $20 million public liability insurance and WorkSafe insurance, is a member of the Facilities Management Association of Australia (FMA), and is certified with Rapid Global and cm3.

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MSDS Safety Data Sheets

MSDS for each of our products available for download here.