About Us
Our Story
Since we started in 2008, we have been slowly building a business on the foundations of respect, reliability and honesty. From our service hub in West Footscray, we’ve grown slowly and steadily by focusing on understanding the needs of customers and adding value however we can.
We’re proud of the service we’ve built and the hundreds of long term customer relationships we enjoy today. We treat all customers equally, regardless of their dollar value. We listen, respect and respond as best we can. These are the values that guide us and why the vast majority of our foundation customers are still with us today.
Our Social Impact
We believe passionately in creating access and opportunities for people, to have a positive social impact in our community. To this aim:
- We are a proud financial supporter of Melbourne Period Project, providing menstruation packs and assistance to people experiencing homelessness.
- We provide employment opportunities to deaf people through our partnership with Expression Employment.
Our Sustainability Measures
There is so much we would like to do around sustainability in the future. For now we have a couple of small measures to reduce our environmental impact:
- We choose products which are least harmful to the environment. We have removed plastic from our sanitary & nappy waste processes with all of our bin liners being 100% biodegradable.
- We recycle from our factory and re-use consumables and materials as much as practicable.
Employment Partner
When we recruit for new team members, we look for people who are honest, reliable, hard working with a positive attitude. We are very proud to provide employment opportunities for deaf people through our partnership with Expression Employment – a Melbourne Disability Employment service.
Charity Partner
We believe everyone deserves access to basic hygiene products like tampons and pads. We are a proud financial supporter of Melbourne Period Project, who are caring for women, transmen and non-binary people experiencing homelessness by providing sanitary products, help and support.
Our Team
Our professional, friendly staff provide regular, timely, discreet service, tailored to you, so you get exactly what you need, when you need it.
Our service team staff have all completed National Criminal Record checks and have a current Working With Children card.
Brett
Service Manager
Brett loves introducing new customers to Refresh Hygiene and making sure they’re happy. He is the driving force behind our social impact and sustainability initiatives.
Chris
Service Technician
Our customers tell us that Chris is the happiest, friendliest service technician going around. Chris has been working in the hygiene industry for more than 15 years, so he brings huge experience to our company.
Tracey
Service Technician
When she’s not hanging out on a cruise ship, Tracey enjoys getting out on the road visiting our customers, always with her trademark smile.
Sara
Cleaning & Quality Control
Sara is the one who keeps us fresh. Sara holds the fort in our factory, washing and disinfecting all of the bins and overseeing quality control of goods and products before they head out.