About Us
Our Story
Since we started in 2008, we have built our business on the foundations of respect, reliability and service. From our service hub in West Footscray, we head out across metropolitan Melbourne, visiting every type organisation you can imagine from schools, retail, hotels, commercial properties, bars, offices, factories, churches, gyms, dance & yoga facilities, venues, swimming pools, and so much more.
Whoever you are and whatever you do, we focus on understanding what you need and delivering great hygiene services to compliment your business or organisation.
How can we help you keep your customers, staff and visitors safe whilst presenting a healthy, clean facility to the world?
Our Social Impact
We believe passionately in creating access and opportunities for people, to have a positive social impact in our community. We are a proud financial supporter of The Period Project, providing menstruation packs and assistance to people experiencing homelessness.
Our Sustainability Measures
We continually develop and improve our systems and our thinking so we can be a more sustainable business.
- We choose products which are least harmful to the environment.
- We try to eliminate plastic from our processes and all of our bin liners are 100% biodegradable.
- We sort and recycle waste generated by our work and we re-use consumables and materials as much as practicable.
What Our Customers Say About Us
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We use Refresh Hygiene for a fitness studio, and their service has been absolutely outstanding. Brett is excellent - always on call, regular servicing of bins, and incredibly easy to work with. 11/10, thank you! 
Georgia Craig
April 20, 2021 Great and Quality service with guaranteed satisfaction! Highly recommended service provider! Kay Ci
February 4, 2020 Very prompt in responding to our request, and very pleasant to deal with. A+ service. O'Brien Electrical Yarraville
June 4, 2020 Telephoned to organise a sanitary bin and it was delivered to our office first thing the next day. Excellent service. 
Lynn Rae
February 11, 2020
Refresh Hygiene Proudly Supporting
We believe everyone deserves access to basic hygiene products like tampons and pads. We are a proud financial supporter of The Period Project, who are caring for women, transmen and non-binary people experiencing homelessness by providing sanitary products, help and support.
‘In 2019 we collaborated with 50+ partners to distribute more than 10,000 Period Packs, providing dignity and relieving pain and anxiety that women experience when they’re sleeping rough and their period arrives.’ – The Period Project
To find out more or make a donation, head to The Period Project page.
Our Service Delivery Team
Our professional, friendly service team members provide regular, timely, discreet service, tailored to you, so you get exactly what you need, when you need it.
Our staff complete National Criminal Record checks and have a valid Working With Children card.
Brett
Customer Success Manager
Brett loves getting to know our customers and trying to make our service work as well as it can for every unique requirement. He is the driving force behind our social impact and sustainability initiatives.
Chris
Service Team Leader
Our customers tell us that Chris is the happiest, friendliest service guy going around. Chris has been working in the hygiene services industry for more than 17 years, so he brings huge experience and leadership to our company.
Peterson
Service Technician
All the way from São Paulo, Brazil, Peterson brings his positive energy to work every day. If you speak a little Portuguese, say ‘Olá, bom dia’ to Peterson when you see him out and about.
Ross
Service Technician
Ross joined us in 2021 as a skilled technician with many years of experience helping customers in the pest control industry. If you’ve got a question about insects, rodents or creepy crawlies don’t be afraid to ask Ross for some free advice!
Linda
Service Technician
Linda joined our team in 2021 as an experienced technician, having started out in the hygiene services industry with Pink Hygiene in 2008. Linda is a true ‘Westy’ so she’s pretty happy looking after our customers right across the western suburbs.
Privacy Policy
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